| Customer Service for technical support staff |
This customer service workshop is designed specifically for technical support staff. It combines the key elements of customer service training with the skills required to present technical information to both technical and non-technical customers. The result is a workshop that recognises the technical nature of the service provided and the importance of the customer service staff`s role as translators and problem solvers when speaking with customers. This workshop will encourage the participants to think creatively about how to improve the customer experience and how their experience and ideas may be incorporated into continuous improvement programme. |